Priority I Support — Phone: (704) 831-2500
When the Customer Assistance Center is phoned, you will experience the following:
Non-Emergency Support — Email: firstname.lastname@example.org
When the CAC is emailed, you will experience the following:
Non-Emergency Support – Support Ticket Portal
When the CAC’s Support Portal is used to create a ticket:
AT-NET is committed to providing the fastest resolution support services to our customers. We can generally connect to your system in less than 60 seconds. Allow our engineers to direct you to one of our below remote support tools and watch our them resolve your issues. Upon connection to the remote services, you’ll be prompted to download a temporary application, which will allow our engineers to access your system remotely. This process is fully controlled by you and you can end the session at any time.
Our goal is to deliver quality IT solutions and provide the best possible customer experience. To that end, we encourage our clients to provide feedback about our performance. If an issue or circumstance arises at any time during a project or service engagement, please do the following:
If the issue is not resolved, then:
If the issue is still not addressed to your satisfaction, then:
Always leave voicemails and emails with your full contact information even if you think we already have your information. We will work to address any issues and concerns that you have. Please refer to the table below for the proper AT-NET resource contact information.
|Customer Assistance Center||N/A||Support@expertip.net||704-831-2500|
|Michael Sylvester||Systems Project Manager||Michael.Sylvester@expertip.net||704-831-2540|
|Randy Morris||Director of I&S||Randy.Morris@expertip.net||704-405-1897|
|Joel Sosebee||Director of Sales||Joel.Sosebee@expertip.net||704-831-2503|
|Lee Eskridge||Director of Client Services Delivery||Lee.Eskridge@expertip.net||704-831-2505|
Schedule a one-on-one with our President Jeff King.