IT Service Dispatcher – Charlotte, NC

Premier provider of IT Solutions throughout the southeast is seeking an IT Service Dispatcher to become an integral part of our team!

The IT Service Dispatcher serves as the first point of contact to all clients and is responsible for handling incoming service requests. This includes documentation of client issues, asking for clarification when necessary, assigning service requests, and coordinating multiple calendars daily.

The right fit for our team will demonstrate a strong work ethic, strong problem-solving skills, and a passion for their work.

IT Service Dispatcher Requirements:

  • IT Service Provider experience or other dispatch position a plus
  • Interpersonal skills such as communication, active listening, and client care
  • Ability to multi-task and adapt to changes quickly
  • Ability to match resources to technical issues appropriately
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment

Preferred Knowledge:

Previous client service or phone-related skills; familiarity with computer system support terminology.

 

Local Charlotte, NC Area Candidates Only Please.

Apply Here or send your Resume and Contact Information to Careers@at-net.net.