Ten Step Migration Plan to Cloud Unified Communications and Collaboration – Broadsoft

Cloud Collaboration

Written by David Rosenthal

The cloud offers many compelling advantages to businesses of all sizes over premise-based PBX infrastructures, including better reliability, redundancy and security, an innovative feature-set, faster and cost-effective implementations and upgrades, increased scalability and flexibility, and so much more.

Here is a 10-step path any business can follow to simplify the migration of their communications infrastructure to the cloud.

  1. Evaluate a cloud provider to ensure that their capabilities, location coverage, pricing and support structure meet your business and communications needs.
  2. Consolidate your numbering plan and unify your enterprise trunking via SIP to cost-effectively migrate at your own pace, and minimize disruption as you transition.
  3. Overlay UC for PBX sites to provide a full suite of mobile-enabled communication services including voice, video, instant messaging (IM), presence, conferencing and collaboration on desktop, tablet and smartphone.
  4. Roll out mobile UC for remote workers to gain some “early wins” with users who are most likely to benefit from mobile and remote collaboration.
  5. Start migrating outdated / remote offices which are often high risk sites because of old software, and lack of redundancy and documentation.
  6. Migrate Headquarters early in the process to achieve critical mass for your project’s success, due to size, scope of features, density of managers and word-of-mouth.
  7. Rollout UC for all new offices to get them started on innovative cloud UC, which will enable you to quickly stage a new site for market expansion or relocation projects.
  8. Migrate your contact centers utilizing SIP trunking which allows you to retain in-place premise-based contact centers, while deploying new locations, or on-demand agents in the cloud.
  9. Overlay a cloud business collaboration solution with simple per-user, per-month pricing that gives you the flexibility to pay-as-you-grow, while improving team collaboration for an increasingly mobile and dispersed workforce.
  10. Focus on adoption by ensuring users are getting the right amount of training and support as they transition from their existing set of tools to their new cloud communications and collaboration applications.

To learn more, read our quick reference guide on successfully migrating to Cloud Unified Communications and Collaboration.

Download Reference Guide